Privacy Policy

1. General Data Collection

1.1 Minimal Information Collected

At QuixVPN, we adhere to a minimal data collection policy across all platforms. We do not log or store browsing activities, IP addresses, DNS queries, or any other personally identifiable information (PII).

Account Information

• Guest Access: QuixVPN offers Guest Mode, allowing access to limited features without creating an account.
• Account Sign-In: For enhanced features, you may sign in using Gmail, Apple ID, or email. We may collect basic profile information, such as your email address and username, solely for account management and improved user experience.

Device Information

• Device identifiers (such as Device ID) are collected only to enforce connection limits based on your subscription plan. This information is used exclusively for account management purposes.

1.2 Connection Data

We collect minimal connection data required to operate and troubleshoot the service, which includes:

• Session Data: Connection/disconnection timestamps, session duration, bandwidth usage, and server locations. No IP addresses or browsing history are collected.
• Daily Server Restart: All servers are automatically restarted daily at 00:00 UTC, clearing session data and ensuring no information is retained.

2. Data Use

Collected data is used for:

• Operating and Improving the Service: Maintaining performance, managing server capacity, and troubleshooting technical issues.
• Analyzing Usage Patterns: Non-personal aggregate data helps us enhance our services and develop new features.
• Subscription and Account Services: Enforcing access controls, managing subscriptions, and handling billing (for paid users).

3. No-Logs Policy

We strictly adhere to a no-logs policy:

• No Activity Logs: We do not log or track browsing activities, DNS queries, or IP addresses.
• Session Privacy: Once a VPN session ends, any session-related data is discarded, ensuring complete privacy.

This ensures that your online activities are not monitored or recorded, and no trace of your activity remains once you disconnect.

4. Platform-Specific Information Collection

Each platform requires different permissions and may collect platform-specific data to comply with performance and privacy standards.

4.1 Android and iOS Apps

• Permissions: We request minimal permissions to ensure the app functions effectively on your device. QuixVPN does not access personal files, media, or contact information.
• In-App Purchases: Payment processing for in-app subscriptions is managed by Google Play (Android) and Apple App Store (iOS). QuixVPN does not store any financial information.

4.2 Chrome Extension

• Browser Information: We may collect non-identifiable data, including browser type, version, and operating system, to analyze performance.
• Connection Logs: Basic connection data, such as connection attempts, connection times, server locations, and bandwidth usage, is collected anonymously to improve service quality. We do not store IP addresses, browsing data, or activity logs.
• Crash Reports: In the event of an error, diagnostic data may be collected to improve stability and performance. These reports are anonymous and contain no personally identifiable information.

4.3 Microsoft Edge Add-on

• Usage Data: We collect anonymized usage data, including browser type and version, operating system, and aggregate usage statistics, to understand how users interact with the Edge Add-on and to improve service performance.
• Connection Data: We may collect connection timestamps, session duration, and bandwidth usage, all anonymously, to optimize service and troubleshoot issues. IP addresses, browsing history, and any personally identifiable information are not stored.
• Crash and Diagnostic Reports: For Edge Add-on users, we collect anonymous crash and diagnostic data to enhance the functionality and stability of the add-on.

For Chrome Extension and Edge Add-on users, we comply with their respective web store policies to ensure privacy and transparency.

5. Data Protection and Security

Encryption
QuixVPN employs AES-256 encryption to secure all data traffic, ensuring your connection remains private and protected.

RAM-Only Servers
All QuixVPN servers operate exclusively on RAM-only technology, meaning all data is cleared upon server restart, with no information stored permanently.

Secure Protocols
We use advanced protocols like OpenVPN and WireGuard to offer secure, high-speed connections across all platforms.

6. Data Sharing and Disclosure

No Data Sharing
We do not sell, trade, or rent personal information to third parties.

Third-Party Service Providers

• Payment Processing: Payments are processed through third-party providers (Google Pay, Apple Pay, Stripe, and PayPal) who handle payment details. QuixVPN does not store payment information.
• Analytics and Crash Reporting: Non-personal aggregate data from tools such as Firebase is used to improve service stability and performance, compliant with data privacy standards.

7. Fair Usage Policy

We are committed to providing a secure and fair service. Users agree not to:

• Engage in Illegal Activities: Activities such as hacking, spoofing, or other malicious actions are prohibited.
• Respect Network Integrity: DDoS attacks, malware distribution, and other harmful actions are strictly forbidden.

Users are responsible for complying with applicable laws while using QuixVPN. We do not monitor individual activities and do not enforce geographical restrictions on users.

8. Content Blocking and Local Restrictions

Access to certain content may be restricted based on the VPN server location. Users are responsible for following the legal requirements of the region they connect to through QuixVPN.

9. Children’s Privacy

QuixVPN services are not directed at children under 13, and we do not knowingly collect information from children. We encourage parents and guardians to supervise their children’s online activities and promote a safe online environment.

10. Cookies and Website Analytics

While the QuixVPN apps, Chrome Extension, and Edge Add-on do not use cookies, our website may use cookies to enhance the browsing experience and gather non-personal usage data. Cookies are optional and can be disabled in your browser settings.

11. Account Deletion

You may request account deletion at any time. Upon request, all account-related information, including your email and subscription details, will be permanently deleted. Guest users may discontinue use without any associated account information.

12. Changes to This Privacy Policy

QuixVPN reserves the right to update this Privacy Policy to reflect new legal requirements or changes in our data practices. Significant modifications will be communicated through our website or app, with the updated policy date displayed. Continued use of QuixVPN after such changes implies acceptance.

13. Contact Us

For any questions, concerns, or feedback regarding this Privacy Policy, feel free to contact us:

Email:info@quix-vpn.com

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Thank you for trusting QuixVPN with your privacy. Our mission is to provide secure and private internet access across all platforms, ensuring a safe and reliable experience.